Refund Policy
Bad refund policies are infuriating. We never want our customers to feel that way, so our refund policy is simple: If you're ever unhappy with our products for any reason, we'll take care of you.
Last updated: July 28th, 2025
Overview
Thank you for choosing (or considering) MugClub.beer! While we strive to provide the best value for our customers, we understand that circumstances may arise where you need to request a refund. Please read our refund policy carefully to understand the conditions under which refunds will be eligible.
Refund Eligibility
Satisfaction Guarantee
We offer a 30-day money-back guarantee for all new subscriptions. If you are not satisfied with our services within the first 30 days of purchasing your subscription, you may request a full refund, no questions asked.
Service Disruption
In the event of significant service disruptions or critical issues that prevent you from using our application for an extended period you are eligible for a refund for the month(s) the disruption occurred. Significant service disruptions include extended outages or critical issues that materially prevent normal use of the platform.
Annual Subscription Plans
Annual plans include the same 30-day satisfaction guarantee as monthly subscriptions. If you cancel within the first 30 days of your initial annual purchase, you are eligible for a full refund—no questions asked.
After the first 30 days, annual subscription fees are generally non-refundable and non-prorated. However, we understand that real-world business circumstances change. In certain situations, we may offer a prorated refund or account credit at our discretion.
Examples of qualifying circumstances may include:
- Permanent closure of the business
- Change in ownership or management where MugClub.beer is no longer supported
- Inability to reasonably continue using the platform due to staffing turnover or operational changes
- Determination that the product is not a workable fit despite a good-faith attempt to implement it
Requests are reviewed on a case-by-case basis. Approved prorated refunds or credits are calculated based on the unused portion of the subscription term.
In cases of significant service disruption or material failure to deliver core functionality, MugClub.beer may also issue a prorated refund, account credit, or subscription extension.
Refund Process
To request a refund, please email help@mugclub.beer. Approved refunds are typically processed within 5–10 business days.
